Shop returns & FAQ
Version 1.0 · Effective date: October 9, 2026
Every item in our shop at shop.flownauts.com is printed for you when you order it, by our merchandise partner Fourthwall, Inc. Fourthwall is the seller of record: it takes payment, ships your order, and handles cancellations, returns and refunds. For anything about an order, write to Fourthwall's support at flownauts-shop@support.fourthwall.com.
1. Quality guarantee
We want you to love what you ordered. If an item arrives with a print error, damage or another visible quality problem, it will be replaced or refunded.
Write within 30 days of receiving your order, with your order number and clear photos: lay the item flat in good light, with the problem and the tag in view. That is usually all it takes to sort it out quickly.
2. Returns and exchanges
Because each item is made to order, items without a quality problem can't be returned or exchanged, including for size.
This does not affect any right to cancel or withdraw from a purchase that the law where you live gives you. Fourthwall handles those requests under its terms of service.
3. Canceling or changing an order
You can cancel or change an order until it goes into production, using the link in your order confirmation email. Once it is in production it can no longer be canceled; if something is wrong with the item when it arrives, the quality guarantee applies.
4. Refunds
Refunds go back to the way you paid. A refund to PayPal shows in your PayPal balance within one business day. A refund to a credit or debit card shows in your account within 7 to 10 business days, depending on your bank.
5. Paying
Checkout accepts credit and debit cards, PayPal, Apple Pay and Google Pay and, depending on where you are, Klarna, Afterpay and local payment methods.
6. International orders
Orders shipped outside the United States may be subject to import taxes, duties and customs fees. Depending on where you are and what you order, checkout either collects them up front or tells you they may be due on delivery. You are responsible for them either way. Your local customs office can tell you more.
7. Who sells our merchandise
Orders are sold and handled by Fourthwall, Inc., our merchandise partner and merchant of record, under Fourthwall's terms of service and privacy policy. Our terms of service and privacy policy explain how our shop website works and what we see of your order.